Messages sent through this form are answered by email, usually within one to two business days. For anything urgent about a physical camera, the hardware support line below is faster.

This site is an independent guide to the Truisee(wesecuu) app. For account, login, billing or in-app subscription issues, the app developer can help you directly at the email listed above.

Questions about a WESECUU camera itself — warranty, returns or a faulty unit — go to the hardware support team. You will find their email and phone number in the support channels above.

Yes. Most setup, pairing and troubleshooting steps are covered in our illustrated guides. If you are still stuck after following them, send us the details and we will point you to the right fix.

Some WESECUU cameras pair with a different companion app. Our guide on which app your camera uses walks you through how to tell — it is the fastest way to avoid downloading the wrong one.